Terms & Policies
The short version: we make things by hand, we answer our own messages, and we keep your data to ourselves.
Orders & Confirmation
Placing an order records it in our system with the status "pending". Our team reviews every order by hand and confirms it. You will see the status change in your account, and a confirmation code appears on the order once it is approved.
Payment
This site is not yet connected to a live payment gateway. Until it is, orders are recorded and settled with you directly. Never send payment to anyone claiming to represent us outside the channels listed on this site.
Shipping
Physical items are packed by hand and sent by express post or courier across the country. Please make sure the address and postal code you enter at checkout are complete and correct — we cannot recover a parcel sent to a wrong address.
Returns
If an item arrives damaged, open a support ticket with a photo within seven days of delivery and we will make it right. Custom and personalised pieces cannot be returned unless they arrived damaged.
Your Account
You are responsible for keeping your password private. Choose a password you do not use anywhere else. If you think someone else has access to your account, change your password immediately and open a support ticket.
Your Data
We store only what we need to run the shop: your name, email, phone, shipping address and order history. We do not sell it and we do not share it with anyone except the courier who delivers your parcel.
Reviews
Reviews are yours to write and yours to edit. We remove reviews that contain personal attacks, private information or spam — but we do not remove a review simply because it is critical.